Returns and Refund Policy

  1. You have a right to return a product within 15 days of receipt of shipment (returns are subject to product terms and conditions).
  2. You agree that the Merchant will acknowledge and process the refund of the listed price of the ordered Products you wish to return upon the Merchant’s acceptance of such Products (if the product is unused, in original and unbroken packaging and includes all tags) and such refund shall exclude the shipping or delivery charges you paid for.

You accept that refund will be issue to you as follows:

  1. If paid by electronic means (i.e., credit card or debit card), the refund shall be processed and reflected to the same card you used for payment. Subject to our Return and Refund Policy, you accept that your refund shall only initiated once the Merchant provides you a notification that the returned Products received, inspected, and accepted for return. Accordingly, you agree that you will receive the refund pursuant to the below:
  2. Within a period of 30 days from the date, the Merchant sends a notification approving the refund depending on your card’s bank policies if the payment made by credit or debit card.
  3. For all product delivered we will initiate the refund to you the product amount but excluding the amount of shipping.
    1. If the products are damage or at fault.
    2. If the reason of the return is due to an error from eMAKAN such as pricing and wrong products delivered.
  4. We are unable to accept returns, replacement, or exchange of Products in the following categories:
    1. Health and beauty (skincare, make-up, and cosmetics).
    2. Any other products, which personalized to your specification.
    3. Products that have been used or damaged by you or are not in the same condition as you received them.
    4. Any consumable product, which has been used or the safety seal broken.
    5. Products with tampered or missing labels or serial numbers.
  5. Buyers are entitled to return, ask for a replacement, or exchange your received Products only in the following there was a defect or damage in the Product upon delivery.
    1. You have received a Product that is materially different from the description listed and/or provided on the eMAKAN Site.
    2. You did not open or use the Products you are returning/asking for replacement/exchanging;
    3. You received the Product but they do not meet the stated specification (i.e., wrong size, color, etc.) stipulated or listed on the eMAKAN Site.
  6. Cancelling An Order:
    1. You may cancel your order immediately with in the processing stage.
    2. Order cancellation is not applicable for all express (Same Day) delivery.
    3. We may cancel your order if no payment made within 24 hours.
    4. Any orders which are not capable for fulfillment due to unavailability of product.