Privacy Policy

1. Introduction

1.1. This Privacy Policy details the Terms and Conditions pertaining to how your personal and/or corporate information and other relevant data will be stored, managed, processed, disclosed, transferred or used. EMAKAN PORTAL LLC and its affiliates (“we,” “us,” or “our”) hold your privacy with utmost care and acknowledge that we will abide and comply with the laws, rules, regulations and customary practices in the United Arab Emirates pertaining to data protection and privacy. We reserve the right to amend this Privacy Policy if and when necessary.

1.2. By registering, accessing or using our eMAKAN site and Services, you agree and confirm that you accept the requirements, policies and practices provided in this Privacy Policy and you strictly acknowledge to adhere to this Privacy Policy. In addition, you hereby consent to us collecting, storing, processing, disclosing and using your personal / corporate information and other relevant data as more particularly described herein.

2. Collection of Personal / Corporate Information

2.1. In order to access our eMAKAN services, you will have to create a user account which will require you to submit personal / corporate information. At account creation, the following information will be collected from you:

  1. Name
  2. Gender
  3. Date of Birth
  4. Email address
  5. Physical Address (for deliveries)
  6. Contact Number
  7. Payment information
  8. Any other information that is relevant to the use of our E-Makan Services or Site

The above does not purport to be exhaustive and only provides the minimum set of information that will be collected from you. As such, we reserve the right to request for additional information for the completion of the transaction in the eMAKAN site.

2.2. The information provided to us for the use of our eMAKAN services or website should be accurate and current. You must inform us of any changes as they happen. We reserve our right to request additional documentation to verify the authenticity of the information you provided us. We will not be held liable for any false and misleading information provided to us.

2.3. We would only be able to collect your information if voluntarily provided said information to us. We note that if you wish to opt-out or do not provide any of the personal / corporate information, we will not be able to continue to provide access to and use of our eMAKAN Services.

2.4. In the event you provided us information about a third-party, we assume that you have obtained the required authority and consent from such relevant third-party to disclose their information. You then hold us harmless and indemnify us from any claims, suits and/or actions arising from the collection of such third-party’s information by reason of your disclosure to us.

3. Purpose of Collecting Personal / Corporate Information

3.1. We may use, collect, disclose and/or process your information for some or all of the following purposes:

  • Enable efficient access, operation, management, administration and use of our eMAKAN Services.
  • Complete your transaction with us and/or our authorized service providers/affiliates.
  • Customize your user experience within the eMAKAN environment by displaying contents according to your preferences or site usage.
  • Provide a more efficient method of managing and accessing your account and information.
  • Verify and carry out transactions in relation to payments made online.
  • In case you opted-in during registration, your information will be used to filter newsletters, marketing and promotional materials to be sent to you.
  • Analyse users’ demographics and activity in order to improve eMAKAN Services.
  • Facilitate Customer Service interaction.
  • Communicate with you regarding any service issues and concerns.
  • Manage any needed software updates and/or updates and support that may be required to ensure the smooth running of eMAKAN Services;
  • Any other purpose which we deem necessary for the efficient operation of eMAKAN Services.

3.2. For more efficient access to our eMAKAN Services, your personal / corporate information will be shared with our authorized service providers and/or affiliates. We reasonably endeavour to ensure that our authorized service providers and affiliates secure and protect the use and access of your personal / corporate information in the same manner that we do.
3.3. We do not sell or trade our user’s personal / corporate information.

3.3. We do not sell or trade our user’s personal / corporate information.

4. Allowing Cookies

4.1. “Cookies” are small pieces of data that we transfer to your computer or mobile device that allow us to keep track of your movements within the eMAKAN site. These help you resume where you left off, remember your registered login, theme selection, preferences, and other customization functions. We may link your cookie information to your personal data which includes without limiting the items you have selected or purchased, pages you viewed, items stored in the shopping cart.

4.2. We, our authorized service providers, and affiliates may implement cookies or other similar technology to allow us or our authorized third-parties to collect and/or share information that will help us improve eMAKAN Services.

4.3. You may manage or refuse the use of cookies through your device settings.If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

5. Protection of Personal / Corporate Information

5.1. We implement security measures to ensure protection of your personal / corporate information on our eMAKAN site. We adhere to the applicable laws, rules and regulations in relation to the collection, retention and protection of data privacy.

5.2. We ensure that the personal / corporate information we collect are kept secure within our networks and is only accessed by our authorized personnel, service providers, and affiliates. As such, we keep your personal / corporate information confidential and all information supplied is encrypted into our databases to be accessed for the purpose as mentioned above.

5.3. In accessing third-party and/or linked sites, we do not guarantee the security of your information that you provide. Our security measures are limited to safeguarding the personal / corporate information provided to us that is subject to our direct control and possession. We therefore have no obligation and liability for the security arrangements of these third-party / linked sites.

6. Changes to Privacy Policy

We will endeavour to periodically review the sufficiency and efficacy of our Privacy Policy. We reserve our right to amend, modify, add, remove or suspend all or any portion of our Privacy Policy at any time and shall be posted on the eMAKAN Site. Your continued use, access, or registration to the eMAKAN Site and/or eMAKAN Services after the posting of such changes constitutes your binding acceptance to the same.

7. Right to Disclose

In case your personal / corporate information needs to be disclosed under an order or mandate by a court, regulatory, tax, law enforcement, governmental and/or judicial authority or under any law, you agree and acknowledge that we have the right to this disclosure. You therefore agree not to take any action and/or waive your rights to take any action against us including our affiliates for the disclosure of your personal / corporate information under these circumstances.

8. Contact Us

Should you have any questions or concerns about our privacy policies or your dealings with the eMAKAN Services, please contact us at